Be Careful When Applying to the Consumer Arbitration Committee!

Talking about Bursa Consumers Association, Yılmaz said, “I am an educator. Bursa Consumers AssociationI am the chairman of . Bursa Consumers Association is a member of the Consumer Associations Federation TÜDEF and TÜKO, headquartered in Ankara. The consumer network established in 17 districts in Bursa has been completed as of 2023. Our fight for consumer rights continues. We are in an important day. “We celebrate every March 15 as consumer rights day or week in our country.”

HOW DID MARCH 15 CONSUMER RIGHTS DAY BEGIN TO BE CELEBRATED IN THE WORLD?

This issue gained international momentum in the early 1960s, when US President Kennedy voiced consumer rights. In 1985, this day began to be celebrated by the United Nations. Today, we organize events to raise awareness about consumer rights.

HOW CAN CONSUMERS APPLY TO CONSUMER ARBITRATION COMMITTEES?

Explaining how consumers should apply to the arbitral tribunals to prevent their grievances, Yılmaz said, “I must say that in 2024, consumers have the right to apply to the Arbitral Tribunal in the district governorships where they reside for their disputes up to 104 thousand liras. For amounts above this amount, consumer courts or those acting as courts To Civil Courts of First Instance They can apply. Consumers may be put in an unfair position due to incomplete information and documents when they apply online, as internet literacy is not very good in Turkey. Therefore, when they shop, it is essential that they base their purchases on information and documents and provide accurate information about the service or goods they purchase. They can make their complaints using this information. Secondly, when there is a lack of information and documents, the presidents of the arbitral tribunals give a period of one week. "When that letter reaches them, they must respond." he said.

CONSUMERS HAVE 4 CHOICES

Stating that consumers have four choices, Yılmaz said: "I want my money, I want a new one, I want a discount on the defect and I want it repaired." he explained.

Pointing out that one of the four rights defined must be clearly stated in the petition, Sıtkı Yılmaz said:

“Consumers must present their identity information and the amount of the dispute accurately and clearly. Again, regarding the defects that occur within the first 6 months regarding the goods purchased, the law considers the goods to be defective directly on the day of purchase. The right of proof belongs to the seller, as he accepts the existence of defects that occur within 6 months on the first day of receipt. In particular, according to the tenth article of the Consumer Law, they may request that they state this situation and prevent their grievances accordingly.”