Vodafone continued to make the lives of its customers easier in 2023 with the power of digital technologies. Vodafone customers; It continued to be the pioneer of digitalization with the innovations offered under the umbrella of brands such as Vodafone Red, Vodafone FreeZone, Vodafone Yandım, Vodafone FLEX.Coaches with a vision to lead the digitalisation Turkey Vodafone, In 2023, it continued to offer various conveniences to its customers in line with its aim of end-to-end digital customer experience. Vodafone customers; It continued to be the pioneer of digitalization with the innovations offered under the umbrella of brands such as Vodafone Red, Vodafone FreeZone, Vodafone Yandım, Vodafone FLEX.Vodafone Türkiye Executive Council Deputy Leader Meltem Bakiler Şahin, He said: “As Vodafone, we aim to be the digital companion of our customers in our world where everything is rapidly becoming digital. As digitalization accelerated, customer behavior also changed. Interest in digital technologies and online platforms has increased. We offer various conveniences to our customers in line with our aim of end-to-end digital customer experience. In this context, we have introduced many innovations with our brands such as Vodafone Red, Vodafone FreeZone, Vodafone Yandım, Vodafone FLEX in 2023. Our customers continued to be the pioneers of digitalization with these innovations we offered. As Vodafone, we will continue to make our customers' lives easier by using the power of digitalization.” 2,1 billion TL privilege from Vodafone RedVodafone Red customers in the last year 2,1 billion TL privilege granted. Vodafone Red members, who have become the pioneers of digitalization both on a Vodafone subscriber basis and throughout Turkey, have approximately 3 billion GB used mobile internet, 59 billion minutes spoke, 2,3 billion SMS threw. Mobile internet usage compared to 1 year ago %20 increasing number of Vodafone Red subscribers compared to a normal postpaid tariff user. 6 cat used the internet more. Average monthly data usage of Red users 26 GB exceeded. Total in the last year more than 63 thousand Calling 23 Vodafone countries with the minutes in the red tariff, just like calling Turkey 5,7 million minutes spoke for free. On the other hand, voice, internet and SMS rights in tariffs in 131 countries We have used the "All Inclusive Passport" service, which offers the opportunity to use it freely as in Turkey, in the last year. 515 bin person used. Vodafone Red users have a total of privileges offered both for use abroad and for contacting their relatives abroad. 2 billion TL saved. Red brand collaborations in the last year 376 thousand times was used and approximately More than 70 million TL created benefits. 59 million TL support to FreeZone customersEsports market, one of the biggest passion areas of young people 7 about a year 45 million TL Vodafone FreeZone, which has been investing in gaming portfolio since 2018 2,5 million Reached more than 1 users. In the last XNUMX year, with additional GBs and in-game benefits to the tariffs, 1,5 million TL FreeZone, which provides worth of support, continued to expand its game portfolio in 2023. Vodafone FreeZone, with its contacts from all social media accounts, 17 million reached the person. With refreshments, additional packages and additional advantages with Vodafone's FreeZone platform in 13 years total investment in youth to 59 million TL approached. Vodafone Next to Me was visited 250 million timesVodafone Yanmda application, which allows Vodafone customers to easily meet all their needs from a single platform, is available monthly. 16 million over person about 250 million visited twice. It is a valuable module of Vodafone Yanimda and is currently close to 1.000 Number of monthly unique users of TOBi, a personal digital assistant that can perform different processes to 9,7 million, monthly sohbet If the number is to 43 million reached. On the other hand, in various categories over 100 different brand over 400 Monthly number of unique users of Vodafone Yanmda Opportunities World, where the opportunity campaign is offered to 11 million, number of visits to 160 million, the number of processes is to 2 million reached. Total 1.000 where the active store operates and over 5 million The Her Şey Yanimda platform, where the product is offered, is approximately 100 million visited times. Total 25 million The number of customers of the platform reaching the number of unique visitors is to 2 million approached. Travel platform, designed considering every need for a trip, is on Seyahat Yanimda. over 400 vehicles flight opportunity to the airport and more than 500 thousand Hotel options are offered at this point. Approximately 3 million technological products and after-sales service packages from Vodafone FLEXTotal more than 10 in category over 1.000 vehicles Vodafone FLEX offers many products, from smartphones to smart watches, from headphones to portable chargers. In the last year at Vodafone FLEX 500 bin customer headset, 300 bin customer portable chargers and 200 bin The customer was introduced to various technological products from the smart watch categories. In this process, customers are given approximately 3 million technological product and after-sales service package was offered. In addition, the preference rate of personalized offers based on improved artificial intelligence has increased in the last year. to 25% reached. The most preferred payment method in Vodafone FLEX in the last year has been the option to pay in 1 months in addition to the invoice. In line with the aim of creating a green planet with Vodafone FLEX 50 bin The old device was recycled. New generation retail transformation in storesContinuing its new generation retail transformation in 2023, Vodafone continued to offer devices such as mobile phones, tablets and computers in its stores, as well as wearable technologies such as smart watches and ecosystem products such as headphones and speakers. Until today 110 stores Transforming it in line with the new generation retail concept, Vodafone More than 110 million TL invested. The company provides services throughout the country 860 stores It aims to complete the new generation retail transformation by dividing it into phases. Support for women's volleyballVodafone added a new one to its sports sponsorships in 2023. The company, which started to support volleyball after branches such as marathon, football and e-sports, became the Title Sponsor of the Sultans League and the Main Sponsor of the Turkish Women's Volleyball National Groups. Thus, Vodafone, together with the Turkish Volleyball Federation, signed the highest and most comprehensive sponsorship agreement for women's volleyball in the world and women's sports in Turkey.
