Chery, which stands out in the automotive industry with the special services offered to car owners and a high user satisfaction score, offers a 5-year or 150 thousand kilometer warranty for all its models within the scope of the manufacturer's warranty.
Chery, which has taken its place among the leading brands of the Turkish automotive market in a short time, continues its efforts to increase uninterrupted user satisfaction and maintain current satisfaction, which is always among its priorities. Offering a 5-year or 150 thousand kilometer warranty for all its models, Chery achieves leading user satisfaction scores in the automotive industry with its after-sales services, free replacement vehicle service and 95 percent complaint closing rate. According to the most up-to-date user satisfaction surveys conducted as of August 2023, the brand reached a score above expectations and became one of the best in the automotive industry, reaching 974 points out of a thousand points.
Free replacement vehicles are provided to users whose vehicle malfunction lasts longer than 5 days.
Chery Turkey, which has attracted attention with its user-oriented approach since the first day it started selling automobiles, is taking important steps towards the perfect user experience in its after-sales services. Chery recommends that vehicles covered by the manufacturer's warranty be regularly maintained at authorized services so that its users can continue their transportation without interruption. In addition, Chery offers a special advantage to its users, offering free replacement vehicle service to those whose repairs take longer than 5 days.
Complaint resolution rate is 95 percent
Considering user satisfaction as a commitment, not just a brand statement, Chery Turkey attaches great importance to the feedback of all its users. The fact that 95 percent of user complaints to the brand are resolved proves this.
Industry leading user satisfaction score
Chery Turkey, which measures user satisfaction with surveys conducted regularly every month, achieves high success rates. Chery Turkey, which received 2023 points out of a thousand points in the most recent user satisfaction survey in August 974, reached a rate exceeding user expectations and became a pioneer in the automotive industry.