Renault MAIS received the 24 award at the Contact Center World competition in Vienna between June 27 and 4.
The Contact Center World competition is held within the framework of the main philosophy of the Customer Experience of the Future. Renault MAIS participated in the competition in the 4 category and was awarded 4 in the final of Europe, Middle East and Africa.
Renault MAİS, 3 gold and 1 silver category with the services provided in the Dialogue has received 4 awards.
The services offered by Renault MAİS A.Ş to its customers include the 3 gold medal in the categories of Best Customer Service, Best Social Media Management and Best Technology / Innovation; He was awarded with a silver medal in the Best Communication Center (Medium) category.
The world finals of the competition will take place in December in Barcelona after the finals of Asia Pacific and the Americas.
In line with OYAK's vision of customer satisfaction, Renault MAİS places great importance on the digital transformation that 2,5 laid the foundations for years ago. In this direction, it offers its customers a personal, easy and unique experience ranging from voice services to social and digital channels through the Dialogue platform. Renault Help, which provides instant response service in cases such as Dialog Communication Line, accident and breakdown, provides Complaint Management Team where all applications and requests are evaluated, Renault Dinliyor where quality and satisfaction control calls are made, and Social Media and Digital Channels team provides uninterrupted service.